Privacy policy

Privacy Policy

Last Updated: April 27, 2026 Store: Auredelle

Introduction

Auredelle operates this website and store to provide you with a seamless shopping experience. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it. By using our website or placing an order, you confirm that you have read and understood this policy.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection and use of your personal information.

What Information We Collect

We may collect the following types of personal information depending on how you interact with our store:

  • Contact details - your name, email address, phone number, billing address and shipping address
  • Payment information - payment card details, transaction information and payment confirmation. Note that full card details are processed securely by our payment provider and are not stored by Auredelle
  • Account information - username, password, security questions and account preferences
  • Order information - items viewed, added to cart, purchased, returned or cancelled, and your order history
  • Communications - any information you share when contacting our support team
  • Device and usage information - your IP address, browser type, device identifiers and how you navigate and interact with our website

How We Collect Your Information

We collect personal information from the following sources:

  • Directly from you - when you create an account, place an order, contact us or otherwise interact with our store
  • Automatically - through cookies and similar technologies when you browse our website
  • From service providers - such as payment processors, shipping partners and analytics tools that operate on our behalf
  • From third-party partners - such as advertising platforms or social media integrations

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including payment, shipping and any returns or exchanges
  • Manage your account and send order-related notifications
  • Personalise your shopping experience and recommend relevant products
  • Send marketing and promotional communications by email or other channels - you can opt out at any time
  • Show you relevant advertisements on our website and other platforms based on your browsing and purchase activity
  • Detect and prevent fraud, protect account security and maintain a safe shopping environment
  • Respond to your customer support inquiries and maintain our relationship with you
  • Comply with applicable laws and legal obligations

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service providers - including Shopify, payment processors, shipping carriers, cloud storage providers and customer support tools that help us operate our store
  • Marketing and advertising partners - to deliver relevant ads and promotions based on your activity. These partners operate under their own privacy policies
  • At your direction - for example when you use social login integrations or request a product to be shipped to a third party
  • Business transfers - in connection with a merger, acquisition or sale of our business
  • Legal requirements - when required by law, court order or to protect the rights and safety of Auredelle, our customers or others

Our Relationship with Shopify

Our store is hosted on Shopify. Shopify processes certain personal information on our behalf in order to power the Services. Information you submit may be shared with Shopify and processed in countries other than where you reside. Shopify is responsible for the processing of personal information related to its own platform features. To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic and support our marketing efforts. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our store.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our store is not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us at hello@auredelle.com and we will delete it promptly.

Data Security and Retention

We take reasonable measures to protect your personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations and resolve any disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access - request a copy of the personal information we hold about you
  • Delete - request that we delete your personal information
  • Correct - request that we correct any inaccurate information
  • Portability - request that we transfer your data to a third party in certain circumstances
  • Opt out of marketing - unsubscribe from promotional emails at any time using the unsubscribe link in any email we send

If you reside in the UK or European Economic Area, you may also have the right to:

  • Object to or restrict certain types of processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at hello@auredelle.com. We may need to verify your identity before processing your request. We will never discriminate against you for exercising your rights.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of where you reside. Where we transfer data outside the European Economic Area or the United Kingdom, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or equivalent mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

hello@auredelle.com

Auredelle is the data controller of your personal information for the purposes of applicable data protection law.