Summer sale - up to 44% off
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View allFrequently asked questions
Are there any shipping costs?
Shipping is free on all US orders over $70. Orders below $70 ship at a flat rate calculated at checkout based on your delivery country.
All Auredelle orders ship Delivered Duty Paid (DDP) - every duty, tax, and customs fee is pre-paid by us, so you'll never see a surprise charge at your door.
I already placed an order - can I still get 25% off a second dress?
Yes. If it's been less than 3 days since your original order, you're still covered.
Just reply to your order confirmation email (or reach out via our Contact page) with your order number and let us know which second dress you're eyeing - we'll send you a one-time discount code for 25% off, so you get the same deal as if you'd added it to your cart the first time.
After the 3-day window, the offer applies to items purchased together in the same order only.
How long does delivery take?
Standard delivery to the US is 6–10 business days. All orders are processed within 2–3 business days and shipped Delivered Duty Paid (DDP) - no customs fees on arrival.
How do I return my order?
If your item arrived damaged or incorrect, email us at hello@auredelle.com within 48 hours of delivery with your order number and clear photos. Photos must show the issue on the unworn item, with original tags attached. If verified, we'll arrange a free replacement or full store credit — and you keep the original item.
For fit or preference concerns, contact us within 14 days of delivery with your order number, a photo of the unworn item with tags attached, and a brief description. Each request is reviewed individually at Auredelle's discretion.
For damage or fit claims on items valued over $100, we reserve the right to request additional verification before processing the claim.
Full details in our Return Policy.